Get in Touch with VSolitaire
Whether you've encountered a bug, have a suggestion, need help with your account, or want to explore partnerships-we're here to help.
Choose the contact method that matches your needs for the fastest response.
Support Channels
Technical Support
For: Game bugs, connection issues, app crashes, performance problems
Email: [email protected]
Response Time: Within 24 hours (usually faster)
Before contacting, please include:
- Device and operating system (e.g., iPhone 15 Pro, iOS 17.2)
- Browser if web-based (e.g., Chrome 120)
- Screenshots or screen recordings of the issue
- Steps to reproduce the problem
Account Support
For: Login problems, account recovery, profile issues, settings not saving
Email: [email protected]
Response Time: Within 24 hours
Include: The email address associated with your account and a description of the issue.
Payment & Tournament Support
For: Withdrawal issues, tournament disputes, payment questions, prize claims
Email: [email protected]
Response Time: Within 12 hours for urgent payment issues
Include: Transaction ID (if applicable), tournament name/date, and detailed description.
Community Channels
Discord Server
Our Discord is the fastest way to get help from both staff and community members.
Join: discord.gg/vsolitaire
Channels include:
- #help-desk: Quick questions answered by community
- #bug-reports: Report issues with staff confirmation
- #suggestions: Propose features and improvements
- #tournaments: Tournament announcements and discussion
- #general: Chat with fellow players
Social Media
Twitter/X: @vsolitaire
Facebook: /vsolitaire
We monitor social channels for feedback but recommend email for issues requiring account access.
Business Inquiries
Press & Media
Journalists, bloggers, and content creators seeking information about VSolitaire.
Email: [email protected]
We provide:
- Press kits with logos, screenshots, and key facts
- Executive interviews by arrangement
- Early access for reviews
- Gameplay footage permission
Partnerships
Interested in sponsoring tournaments, co-marketing, or integration opportunities.
Email: [email protected]
We're open to:
- Tournament sponsorships
- Streaming partnerships
- Affiliate programs
- API integrations
- White-label licensing
Careers
We're a small team always looking for talented individuals.
Email: [email protected]
Current needs include developers (frontend, backend, mobile), customer support, and community management. Remote positions available globally.
Common Issues & Quick Solutions
Before reaching out, check if your issue has a quick fix:
| Issue | Solution |
|---|---|
| Can't log in | Try password reset; check email for verification link |
| Game won't load | Clear browser cache; try incognito mode |
| Missing tournament entry | Allow 5 minutes for system processing |
| Payment pending | Withdrawals take 24-48 hours; check spam for confirmation |
| Opponent disconnected | Game auto-resolves in your favor after 60 seconds |
Help Center
Our Help Center contains articles on common topics:
- Account setup and verification
- Tournament rules and formats
- Payment methods and withdrawal process
- Gameplay guides and tips
- Troubleshooting common issues
Response Time Expectations
We're a small team dedicated to quick responses:
| Channel | Typical Response |
|---|---|
| Discord #help-desk | Minutes (community) |
| Email (urgent payment) | Under 12 hours |
| Email (general support) | Under 24 hours |
| Email (business inquiry) | Under 48 hours |
| Social media DMs | Under 48 hours |
For urgent issues during active tournaments, Discord provides the fastest staff response.
Feedback Welcome
We genuinely read every message. Player feedback shapes our roadmap-features like left-handed mode, keyboard shortcuts, and colorblind options came directly from user suggestions.
Even if we can't implement every request, we appreciate knowing what matters to players.
Legal & Compliance
For legal notices, DMCA requests, or regulatory inquiries:
Email: [email protected]
Mail: [Address provided upon request for formal correspondence]
We're here to help. Reach out, and we'll get back to you.