Privacy Policy
Last Updated: January 2025
VSolitaire ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, username, and password when you register
- Profile Information: Display name, avatar, and preferences you set
- Payment Information: Payment method details processed by our payment providers
- Identity Verification: Government ID for cash tournament eligibility verification
- Communications: Messages you send to support or other users
1.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, unique device identifiers
- Usage Data: Pages visited, features used, game statistics, timestamps
- Log Data: IP address, access times, referring URLs, error logs
- Cookies: Session and preference cookies (see Section 5)
1.3 Information from Third Parties
- Authentication Providers: If you sign in via Google or Apple, we receive basic profile information
- Payment Processors: Transaction confirmations and fraud prevention data
2. How We Use Your Information
We use collected information to:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process transactions and withdrawals | Contract performance |
| Verify identity for cash tournaments | Legal obligation |
| Prevent fraud and ensure fair play | Legitimate interest |
| Improve and personalize the Service | Legitimate interest |
| Communicate service updates | Contract performance |
| Send marketing (with consent) | Consent |
| Comply with legal requirements | Legal obligation |
3. Information Sharing
3.1 We Do Not Sell Your Data
We never sell your personal information to third parties.
3.2 Service Providers
We share information with trusted providers who assist our operations:
- Payment processors (Stripe, PayPal)
- Cloud hosting (AWS)
- Analytics (privacy-focused tools)
- Customer support platforms
These providers are contractually bound to protect your information.
3.3 Legal Requirements
We may disclose information when required by:
- Court orders or legal process
- Government requests
- Protection of our legal rights
- Emergency situations involving personal safety
3.4 Business Transfers
In the event of merger, acquisition, or asset sale, user information may be transferred. You will be notified of any change in ownership.
4. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls limiting employee data access
- Secure payment processing (PCI-DSS compliant providers)
No system is completely secure. We cannot guarantee absolute security but take reasonable precautions.
5. Cookies and Tracking
5.1 Essential Cookies
Required for the Service to function:
- Authentication tokens
- Session management
- Security features
5.2 Functional Cookies
Remember your preferences:
- Language settings
- Display preferences
- Game settings
5.3 Analytics Cookies
Help us understand usage:
- Page views and navigation
- Feature usage patterns
- Error tracking
5.4 Cookie Control
You can manage cookies through browser settings. Disabling essential cookies may affect Service functionality.
6. Your Rights
Depending on your location, you may have rights to:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Correction | Update inaccurate information |
| Deletion | Request deletion of your data |
| Portability | Receive your data in portable format |
| Restriction | Limit processing of your data |
| Objection | Object to certain processing |
| Withdraw Consent | Revoke previously given consent |
To exercise these rights, contact [email protected]. We respond within 30 days.
7. Data Retention
We retain your information for:
- Account data: Until account deletion plus legal retention periods
- Transaction records: 7 years (legal/tax requirements)
- Game statistics: Indefinitely (anonymized after account deletion)
- Support communications: 3 years
8. International Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses where required.
9. Children's Privacy
VSolitaire is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact [email protected].
10. California Residents (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of sale (we don't sell data)
- Right to non-discrimination for exercising rights
11. European Residents (GDPR)
If you're in the EEA/UK, you have additional protections:
- We process data under lawful bases described in Section 2
- You may lodge complaints with your local supervisory authority
- We've implemented appropriate technical and organizational measures
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. The "Last Updated" date indicates the most recent revision.
13. Contact Us
For privacy-related inquiries:
Email: [email protected]
Data Protection Officer: [email protected]
By using VSolitaire, you acknowledge that you have read and understood this Privacy Policy.